Back in January 2008, we posted about cloud computing as a growing trend—2 years before it really took off into the clouds.  We highlighted initiatives that a handful of the largest corporations were just starting to get underway, and now these industry leaders are taking even bigger steps embracing cloud computing.  For example, HP and Microsoft just announced they will jointly invest $250M to develop cloud-based systems.  Cloud computing is undoubtedly one of the hottest IT initiatives today.

Since 2008, interest in “cloud computing” has increased 3,233%.  CIOs are making adoption of the cloud a priority in 2010, and industry analysts predict that by 2012 cloud computing will be so pervasive that 1 out of 5 businesses will be completely in the cloud.

The advent of cloud computing has clearly made the economies of launching a business far more affordable, spurring hundreds of startups across many industries to offer a wide range of cloud-based services and solutions.  In lockstep, we had an opportunity to work with some innovative tech startups that are pushing the envelope by enabling companies to be far more nimble and competitive at how they operate their business and enable their users to be more efficient. Here’s a snapshot of 3 Ignite clients that are playing a unique role in the cloud computing landscape.

Syncplicity

Syncplicity is the leading provider of centralized file management, backup, instant synchronization and collaboration — all in one integrated solution. The company seamlessly integrates desktop files and apps with the cloud, eliminating the problem of multiple islands of data across users’ multitude of computers, devices, and web stores.

Backed by True Ventures, Syncplicity’s cloud service just announced a partnership with Google, expanding its Business Edition’s cloud-to-desktop functionality by deepening its integration with Google Docs and Google Apps. While Google Docs allows each user to store up to 1 GB each for free into Google Docs and file sizes can be up to 250 MB.  Through Syncplicity, Google Docs and Apps customers can store any size document in the cloud today, and can store any amount of data with no limits in the cloud. Syncplicity is essentially bridging the desktop-cloud divide across more than 5,000 joint Syncplicity and Google customers, who are using their products together to sync nearly 1 million files each day.

LongJump

Ignite showcased our client LongJump, an early player in the cloud market with a Platform-as-a-Service (PaaS) offering. When LongJump launched in 2007, the company quickly moved to the forefront, introducing the industry’s first on-demand database (DaaS). LongJump is continuing to cultivate its expertise in the cloud domain and pundits are taking note.  LongJump has been called the “Holy Grail in Cloud Computing” for its flexible hosting options (enterprises can choose to host the platform on-demand, in the cloud, or on-premise), and in 2009, the company earned industry validation, including:

• The only company with a PaaS offering positioned in Gartner’s Magic Quadrant for Enterprise Application Servers
• The only PaaS provider named by Gartner a “Cool Vendor” in its Cloud Computing report
• The recipient of XChange’s XCellence award in the category of “Most Innovative Technology”
  

Reductive Labs

Reductive Labs is a leader in next-gen, enterprise IT automation. Its flagship offering, Puppet, is an open source software framework to automate infrastructure, which fundamentally changes how companies can configure, provision, manage and scale their IT infrastructure using software tools rather than IT staff.  While both virtualization and cloud computing offer cost-effective ways to expand storage, services and processing capacities without further cash outlays for new hardware infrastructure. Puppet’s automation capabilities alleviate management complexities and expenses introduced by both of these technologies. IT departments can leverage Puppet to flexibly move services back and forth from the cloud to behind the company’s firewall.

Gartner estimates that enterprise software delivered in the cloud as a service will total over $12B by 2012 and grow at 17.7% each year.  It will be interesting to see how the market shakes out – with stalwarts looking to more aggressively add cloud computing strategies and initiatives to their war chests (ie: acquisitions).

A recent McKinsey & Company survey found that 55% of marketing executives planned to cut spending on traditional media.  In lockstep, Marketing and Public Relations departments at companies are moving their dollars online.  Startups and large companies are increasing spending for email campaigns, online advertising and social media, as well as online search analytics.  Mashable recently reported that even while some are slashing budgets, dollars are still being thrown at social media. 

Despite the economic woes, it’s still essential for companies to find ways to create and maintain brand awareness and mindshare.  This blog post points out that Marketing and PR efforts during a down economy extends awareness with customers and drives sales, and suggests this can be done by using a small, lean and mean outside agency.  One key point from a recent survey by Aberdeen Group notes that in previous downturns, the firms that learned to market smarter fared better than those that decreased their marketing budgets. Further, after the economy bounced back, those firms that marketed during the downturn also yielded better profits.

Here’s a relevant and timely article in the Wall Street Journal that talks about how startups and board members are clashing over whether to save or spend in down times. One insightful quote from the article comes from a board member of a startup noting, “”Companies can’t just save their way to success.”

For tech startups, in particular, or for any company comfortable navigating the social web, there are a plethora of online vehicles to meld with your company’s Marketing and Public Relations efforts that won’t break the bank.  At Ignite PR, we are helping our clients,which range from startups to established public tech companies, undertake various social media activities to stretch their marketing dollars more effectively. 

Which camp does your company fall into on this debate: the save or spend camp?  Equally important, what are your competitors currently doing to expand their business amid this lingering recession?

 
Click Here to take survey

Steve Reubel recently podered whether Twitter may one day replace public relations professionals’ traditional method of pitching press via email.  It reminded us to earlier this year when we asked professionals in public relations to self-police how they interact with press and bloggers via Twitter.  We had our suspicions on whether press and bloggers might be receptive to this approach, so we decided to ask a handful and get their two cents on the matter.  What follows is an aggregation of their perspective, as well as that of ours here at Ignite PR. 
 

Twitter’s greatest value is that it is a place for conversations.  Where brevity rules, a pitch in 140 characters is just too limiting and cannot typically provide enough context. Clearly, there might be an exception here – perhaps with a breaking news announcement and the public relations rep reaching out to targeted press and bloggers that are visibly available on Twitter.  The norm, however, is more likely to be a simple tweet to a journalist that could potentially spur interest, but for the idea to become anything bigger, then the conversation would eventually have to transition over to email or phone. Additionally, most workflow productivity occurs around email, and Twitter is nowhere near supplanting email as the preferred communication tool to drive business.  Lastly, while conversations on Twitter can suggest sentiment around a topic, the signal to noise ratio on Twitter is so high it is difficult to sift through.  The odds are just much greater for a pitch to get lost in the heavy volume of tweet streams than via email.

There are, however, appropriate ways public relations people can use Twitter to interact with press and bloggers.  Here a few examples.  Follow key influencers who cover your clients’ industries (i.e.: mobile, cloud computing, online search, etc.).  Monitor their tweets and read the articles they link to.  Share links or participate in discussions they’re tweeting about from a market-centric standpoint and not a vendor-centric one.  If a bi-directional relationship is established, send the reporter that specifically covers your client’s space a heads up on a pending news announcement.  Show reciprocity and retweet (RT) a journalist’s article or blogger’s post that you found insightful or provocative.  

However, using Twitter to blindly spam journalists with off-target tweet pitches will kill PR people’s opportunity to engage with media and bloggers in a meaningful way.  Twitter’s novelty has opened up new opportunities for key influencers and public relations folks to connect.  If poor pitching practices carry over to Twitter, media will quickly find a way to disconnect PR from this channel.  We remain hopeful that Twitter doesn’t become a hotspot for unsolicited, endless public relations pitches polluting the micro-blogging channel.  Leave that dirty work to the spammers who push seedy content and get-rich overnight schemes.

A special shout-out and thank you to Kristen Nicole (@KristenNicole2), Nick Hoover (@iweeknick) and Anthony Ha (@anthonyha) for sharing their thoughts with us on this topic. If you’re not following these bloggers and reporters on Twitter, we highly recommend that you do.

Social media has become a defacto communication channel, compelling tech startups, small businesses and large companies to supplement their marketing and public relations efforts by forging ahead to discover how to harness social media to integrate it with their existing web 1.0 efforts.  A recent search on Indeed.com for jobs in “social media” returned over 2,000 opportunities. Particularly within the last few months, a plethora of companies are quickly realizing that they need to incorporate a social media strategy and begin to manage their online brand and reputation.  One can speculate whether Domino’s unfortunate social media crisis set in motion a decision from its rival Pizza Hut to hire a social media intern.  Sony, AAA, NBC, Yellowbook — all have positions open in social media.  

Steve Rubel previously blogged about the social media job landscape, which at that time – circa 2006 – the highest trending opportunities were in podcasting, blogging, RSS, and wikis.  Fast-forward to today and there’s a new landscape of job opportunities under the “social media” term. Blogging, podcasting, RSS and wikis are still valuable social media components, but the migration of companies moving to understand and tackle social media more holistically seems to be taking root. 

Social Media Job Opps On Rise

With Twitter expected to swell to 50 million users by this summer (that’s 60 days from now!), you can appreciate why companies want their new social media hires to be fluent in Twitter, Facebook, Friendfeed, LinkedIn, community building, etc.  Equally important for marketing and public relations teams is building and managing communities and networks in social news and bookmarking sites such as Digg, Delicious, StumbleUpon, Newsvine, etc., developing and sharing creative content across multimedia channels like YouTube or UStream, and attracting fans or building out groups on Facebook and MySpace, and so on.

Companies need to first identify where their customers and prospects are “hanging out” online and what type of social media tools they are using. Are they active in a particular forum? Are they participating in a Yahoo group or a Friendfeed room?  Is your target market one that would be receptive to consuming online videos or are downloadable reports and presentations more appropriate?  It’s important to weigh, prioritize and focus your social media efforts around that to ensure your Marketing, Internet marketing and public relations messages and activities are strategically integrated with your offline, traditional efforts and activities.  For example, an automaker showing off its fastest car can convey its speed much better in an online video uploaded to YouTube.  Talking about how fast the car goes via a tweet on Twitter just isn’t as compelling.  On the other hand, a company such as AAA would benefit from using Twitter, and not YouTube, to update customers on say transportation discounts.  The point nonetheless is: now is the time to act. Establishing a social media strategy and then selecting the right mix of social media tools to integrate with your traditional marketing and public relations efforts is absolutely a step in the right direction.

Still don’t get Twitter? Send us a tweet @IgnitePR and we’ll be happy to send you 10 ways to leverage Twitter for Marketing & PR.

New or improved social media and web-based services are starting to surface, reflecting a major shift unfolding that underscores how people and companies are choosing to share, listen, watch, respond, interact and engage with other individuals in real-time conversations, as they are happening, with zero latency or delays.  Take Facebook, for example; unable to acquire Twitter’s real-time, massive communication platform, it took a page from Twitter and overhauled its user status section, replacing it with a live newsfeed right down to mimicking Twitter’s 140 characters and status query.  Consumers, startups, large businesses, civil services and, yes, politicians and celebrities alike have tuned into the popular Twitter microblogging service that enables them to telegraph personal or corporate messages, breaking news, emergency broadcasts, service interruptions or promote new blog posts, perspectives, photos, videos, etc. — all in real-time.

The Twitter phenomenon is growing at breakneck speed, reaching nearly 10 million users in February 2009, up more than 700% from a year ago.  Twitter’s runaway growth points to people’s behavior and preference to proactively communicate with others in real-time. FriendFeed most recently rolled out a major new UI and service enhancement, overhauling their static users’ comments to emulate Twitter’s real-time updates.  Clearly, it’s just a matter of time for other sites (ie: MySpace, LinkedIn, Yelp) to recognize this shift and meet users’ preferences for real-time information — not static data. The arrival of the real-time web will impact a host of players in the businesses of information.  Net/net: the real-time web has arrived so strap in your seat belts for an interesting ride that is about to take off.

We’ve had the pleasure of working with Robert Scoble and Rocky Barbanica when they were still with Fastcompany.TV around a couple of our clients in the cloud computing space.  Now as bonafide ‘Rackers’ with their new employer Rackspace, a leading cloud computing hosting provider, the duo are embarking on building a new decentralized community of Internet fanatics called Building43.  Scoble’s footprint as an uber power user of social media tools, mobile apps and web services will undoubtedly lend a 360 degree view that bodes well for the new vanguard online community. Increasingly, people all around the world have grown accustomed to working, communicating and sharing ideas, information, opinions, recommendations, etc., online — whether for work or socially.  In the midst of this massive behavioral change underway, it’s vital to listen and respond to relevant conversations, debates, and perspectives on blogs, forums, Twitter, Friendfeed, etc. Scoble points out that it’s not just about getting your marketing message out there anymore; it’s about listening, interacting and controlling your online brand.

As PR professionals we agree and see tremendous value in engaging both our clients and ourselves in real-time conversations that are happening 24/7 through Twitter, FriendFeed, Facebook, etc.  Over the past year, startups and the biggest brand name companies have begun to harness social media tools in order to stay connected with customers, employees and constituents online, pay attention to what customers, partners, and employees are saying, and be part of these conversations.  If this is all new to you and perhaps moving too fast, or you don’t know where to start, we’ll point you to Scoble’s twitter @scobleizer, suggest subscribing to his friendfeed, or check out their upcoming Building43 online community.  Arguably Scoble is one of the biggest early adopters and users of the ticker tape of web-based tools and mobile apps surfacing so just following him is a good step to staying in the know.

We pointed out in an earlier post why it is important for clients to be upfront with their PR teams about internal issues and product deficiencies.  In that same vein, we want to discuss why it is important for Marketing to communicate with their public relations teams about marketing activities that they are planning to participate in as early as possible.  Marketing and public relations already work closely together, yet sometimes those seemingly unimportant details  just doesn’t get conveyed. We’ve worked with both high tech startups and large tech companies that have at times failed to mention to us their upcoming marketing plans or ongoing initiatives that we could have significantly leveraged on their behalf—-had we known about it in advance.

For example, if a client’s CEO is participating in a panel along with a number of highly regarded industry experts, it is a good idea to inform the public relations team and not keep them in the dark until the day the panel is taking place.  Another example might be having advance knowledge about a significant partner’s plans to do a major initiative in which the company can ride the cocktails of the announcement either by offering perspective or invaluable insight. Marketing needs to be highly attuned to all of the various activities planned and understand that they might also be solid opportunities that the public relations team could tap, so it’s important to at least run it by PR early on.  No harm done with good planning.  At worst, PR will tell you that there is not enough substantive “meat on the bone” so to speak.  The art of being sensitive, opportunistic and agile to potential news opportunities and working closely with your public relations team can a) beat your competitor to the punch when media seek additional or insightful perspective and b) enable the company to exploit an unfolding opportunity before it happens and successfully wire itself into the subsequent news and blog posts that unfold.

Staying highly attuned to market-centric opportunities can payoff handsomely in building greater awareness for the spokesperson as a thought-leader or keeping the company top-of-mind with media and bloggers that cover certain beats, be it security, social networking, online paid search, etc.  That’s why you want to have your PR fully aware of even the most mundane of upcoming corporate and marketing activities, because they are the most attuned to recognize strong news potential; if there’s nothing there-there, they will tell you that it’s too fluffy, but at least they can easily inform you early on and not after the opportunity has been largely missed.  Certainly not all marketing activities are going to be newsworthy, but your public relations team should know about it in advance and will be able to counsel the company on whether it merits doing any proactive outbound activity or guerilla marketing to successfully leverage the opportunity.

Cloud computing-based initiatives are gaining adoption with startups and large enterprises that need to increase efficiencies across departments and within their data centers. While the benefits of cloud computing such as reduced infrastructure investments, increased economies of scale and accelerated time to market are highly appealing to businesses, concerns still exist around the risks of cloud computing. 

An interesting trend seems to be taking root that provides a growing opportunity for aspiring tech entrepreneurs to tap. According to a March 2009 PhoCusWright report titled, “Hyperlocal Content Services,” this trend relates to local content proliferating as new tech advances enable improved search, aggregation and distribution.  The concept of hyperlocal is introducing a new model in which content based on proximity, presence and context is delivered to users.

Today MySpace announced a deal with CitySearch where the social network site will introduce MySpace Local, which is essential a social directory for local businesses and venues powered by CitySearch.  The power of the new offering will allow MySpace users to peruse local businesses and venues and see their friends’ reviews.  Additionally, it will provide MySpace with a bonanza of new ad inventory where it can run geotargeted advertising.  It’s no wonder that this deal was a wise one for MySpace to strike given that the local internet-advertising market has accounted for some of the fastest growth in Internet advertising in recent years, as small businesses take their marketing online.  Another new example of a hyperlocal website that today also unveiled a beta version of its service is from client, A Day’s Outing, an online search tool for discovering short-distance day trips and weekend outings.  A Day’s Outing takes the proximity of where someone is starting from to deliver a comprehensive list of outings and events personalized around their preferences.  It currently focuses on the Mid-Atlantic region and will continue to expand regionally. A Day’s Outing represents a growing number of tech high tech startups popping up to introduce new services that deliver highly relevant, personalized, local information to users when they seek it.

Hyperlocal websites as well as smartphones are increasingly helping users access geolocation-based content such as information, advertising, events, and entertainment centered on a user’s locaton and time.  While local information is abundantly available, getting it quickly and easily still leaves a lot to be desired and users seeking a better way.  Expect to see more innovative partnerships such as the MySpace/CitySearch deal as well as many other innovative companies such as A Day’s Outing move to better address users’ need for getting the right information when they want it.

Yesterday’s some of the social media biggest barometers were off the charts. Why? Facebook essentially chose to pull the rug out from under its users with a highly questionable Terms of Service (TOS) change. Almost 6000 people have dugg Facebook’s move on Digg and on Twitter yesterday both TOS and Facebook were top 5 trend topics all day and into the night. I think it was a bad PR move that could have been handled differently. Was there only one option for Facebook to make here? I understand, as I think all users of social networks and other social media sites, that increasingly the web is opening up so sites can share data more easily with each other. When a user chooses to share their data publicly, it no longer distinctly belongs to them. However, the mistake that Facebook made was that they originally told their users that they were free to delete their account and with that account deletion, their data went with them. Then without any warning or grace period, Facebook pulls an about face (pun intended) and reneges on its own TOS with users, basically telling all 100+ million of them, guess what? We changed our mind and your data, it isn’t yours any longer, it’s ours and we can do whatever we want with it, whenever we want. Period. Instead of following their lawyers’ advice, perhaps Facebook ought to have followed their PR’s advice and taken a different approach instead. I’m surmising here that this is how things unfolded but too often companies follow the legal advice (say no comment) instead of taking better control of the situation and having less fallout. Right now, Facebook has created a tremendous amount of bad will and that is unfortunate. It is a hard lesson that others may want to remember and avoid.